1.   You get no logon dialog and your browser window displays "You are not authorized to view this page"

First try to reconfigure your browser so that it prompts for a user name and password.

To reconfigure Internet Explorer (Windows):

1.       Go to http://extranet.e-globalcom.net/client/default.asp.

2.                  Click the Tools menu.

3.                  Click Internet Options.

4.                  Click the Security tab.

5.                  Click Custom Level.

6.                  Scroll down in the Security Settings dialog.

7.                  Under User Authentication, check Prompt for user name and password.

8.                  Click OK to go back to the Security tab.

9.                  Delete your cookies by

§         Selecting Delete Cookies under Temporary Internet Files on the General tab (Internet Explorer 6), or

§         Navigating to your hard drive and deleting all cookies files under \Windows\Cookies and \Windows\Temporary Internet Files (Internet Explorer 5.5).

To reconfigure Netscape 6 or 7 (Windows):

1.                  Select Edit and Preferences.

2.                  Select Security Info and check the option to prompt for user name and password.

Your browser should show a logon dialog with either 2 fields or 3 fields.

Logon dialog without Domain field

Logon dialog with Domain field

If you still don’t get a logon dialog, you will have to install Client for Microsoft Networks.

Note
The steps below describe how to install the Client for Microsoft Networks on computers running Microsoft® Windows (TM) 95, 98 and ME.
Windows NT 4.0, Windows 2000, and Windows XP do not need additional steps and should have the Client for Microsoft Networks pre-installed.

To install the Client for Microsoft Networks in Windows 95, 98, or ME:

1.                  Open Control Panel.

2.                  On the General tab of the Network dialog, check to see if Client for Microsoft Networks is not yet in the list.

3.                  If not, click the Add button.

4.                  In the newly opened window, select Client and Add.

5.                  Another window opens. Select Microsoft under Manufacturers. Under Network Clients, select Client for Microsoft Networks.

6.                  Close all dialog boxes by clicking the OK button.

7.                  You may be requested to insert your Microsoft® Windows™ CD-ROM and/or to reboot your computer.

When starting your computer, you will be asked for a password. If you did not have a password before, just choose any user name you like and enter a password. A new user will then be created. You may leave the password field blank, so that you can just press Enter when starting Windows.

If you still experience problems after installing Client for Microsoft Networks, please contact us so that we can work out a solution.

For more information, please refer to the following web pages:
Windows 95/98: http://www.datasync.com/frontpage/ntlmhelp.shtml
Windows 2000: http://helpdesk.uvic.ca/hownote/2000/ht2000025.html
Windows ME: http://helpdesk.uvic.ca/hownote/2001/ht2001010.html
Windows XP: http://helpdesk.uvic.ca/hownote/2001/ht2001041.html