2.   You get a logon dialog but after you enter your user name and password your browser displays "You are not authorized to view this page"

If you get this message after you have entered your user name and password and clicked the OK button, your user name and/or password have been refused.

This may be caused by one of the following reasons:

·         It has only been a few seconds since you first registered. Please wait up to 15 minutes before attempting to log on with your new user name and password.

·         You are attempting to log on using an invalid user name or domain name. If a Domain field is displayed in the login dialog, enter GLOBAL in it. If there is no Domain field, you may have to type GLOBAL\ before your user name, as in GLOBAL\User name.

·         You are attempting to log on to a wrong URL. Make sure you are trying to log on to: http://extranet.e-globalcom.net/client/default.asp.

·         You are not using the correct password or entering it in the wrong case. Pay special attention to UPPER/lower case letters: the passwords abcd1234 and Abcd1234 are not the same. Your password always contains four lowercase characters followed by four numbers. Also watch 0's and l's: the letter O is rounder than the number zero (0), which is more oval; and the lower case l should not be confused with the number 1. Also check to make sure your CAPS LOCK key isn’t set and your NUM LOCK is.

·         Cookies and/or JavaScript are not enabled in your browser. There are different methods to enable these for the many different existing browsers. We have listed the most important ones below, but for the use of our website, we recommend Internet Explorer 5 and above.

To enable cookies/JavaScript:
Internet Explorer 5 and 6 (Windows):

1.                  Select Tools and Internet Options.

2.                  Select the Privacy tab and click on Edit.

3.                  Type e-globalcom.net and click the Allow button

Internet Explorer 5 and 6 (Windows):

1.                  Select Tools and Internet Options.

2.                  Select the Security tab and click on Custom Level.

3.                  Enable both the cookies option in the Cookies section and the three scripting options in the Scripting section.

4.                  Click OK.

Internet Explorer 5 and 6 (Mac):

1.                  Select Edit and Preferences.

2.                  Scroll down to the Cookies section and make the appropriate selection to accept cookies.

3.                  Scroll up to Web Content and select Enable Scripting.

 Netscape 6 (Mac and Windows):

1.                  Select Edit and Preferences.

2.                  Scroll down to the Privacy and Securities section

3.                  Select Cookies and Enable all cookies.

Opera 6:

1.                  Select File and Preferences.

2.                  Select Privacy and Enable cookies and make the appropriate choices on how to handle cookies.

·         A firewall can also block cookies/JavaScript. If you have a firewall program such as Norton Internet Security, ZoneAlarm, or BlackICE Defender installed, check the program’s configuration.

·         Are you using a browser that doesn't support secure connections (SSL), or do you have SSL disabled?

Note
This is only relevant when you are trying to use our secure site. The secure site’s address starts with https://, while the regular site’s address starts with http://.